Freight Agent – MSP: Southwest Airlines

  • Anywhere

Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Pay & Benefits:

Pay of $17.41 to $17.41 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums

Benefits you’ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **

Potential for annual ProfitSharing contribution toward retirement – when Southwest profits, you profit***

Explore more Benefits you’ll love:

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Freight Agents extend Hospitality to Southwest Cargo Customers. This role is responsible for safely loading and unloading Southwest Cargo items onto the aircraft , coordinating with Ground Operations Teams to meet flight departure and arrival timelines, and working together with the Freight Agent Team to prioritize shipping responsibilities and modify priorities as needed. The small, but mighty Freight Agent Team also has opportunities to play a part in the transportation of life-saving organs, U.S. Mail, live seafood, and more. Freight Agents are problem solvers who enjoy multitasking and working in the outdoor elements.

Additional details :

A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U .S. Citizenship required under Federal regulations .

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.


Provides friendly service to and maintains positive relationships with all internal and external Customers

Works in a cooperative spirit to ensure the success of our Company

Works in air freight facilities

May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes

Responsible for opening/closing of the air freight facilities at which they are working

Handles Station AMS and radio communications traffic as needed

Checks Cargo information for each flight

Answers Cargo facility telephones

Resolve Customer situations by providing Positively Outrageous Service

Writes and submits irregularity reports as required

Checks cargo on hand to see that it is properly logged and accounted for

Checks that all board mail and Company material is dispatched and sent to indicated Stations

Responsibilities include greeting and handling Customers in a polite and friendly manner

Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments

Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program

Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.

Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems

Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty

Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel

Responsible for ground security and assuring operations follow security procedures

May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description

Must be able to meet any physical ability requirements listed on this description

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Ability to work well with others as part of a team, meet the public, and work under stressful situations

Must be able to obtain and maintain GSC qualification

Must comply with DOT drug and alcohol testing program

Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations

Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job

Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period

Must be aware of hazardous situations and be able to handle emergencies as needed

Able to work under pressure and handle many functions at once with many different offices and/or groups of people

Must work under tight time constraints to accomplish quick turns of aircraft

Must possess good written and oral skills

Must be able to effectively communicate verbally by telephone, face to face and public address systems

Must be able to be alert to moving vehicles or aircraft and use radio equipment

Must be able to communicate information and instructions verbally or via radio equipment


Required: High School Diploma or GED

Preferred: College coursework or degree


Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions


Must be able to obtain a SIDA badge and meet all local airport requirements

Must possess a valid state motor vehicle operator's license

May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

Physical Abilities

Must be able to lift and move items of 70 pounds and/or more

Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods

Must be able to carry heavy items up and down jetway stairs

Must be able to distinguish each color displayed on every type of screening equipment

Must be able to hear and respond to the spoken voice and to audible alarms generated by screening equipment

Must maintain the ability to wear prescribed uniforms

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Ability to work shift work and/or overtime

Ability to read, speak and write English

Foreign language skills are desirable, but not required

  • Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Pay Rate: $17.41

Southwest Airlines is an Equal Opportunity Employer.

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$17.41 an hour



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