Are you interested in becoming a DISPATCHER? Now is your chance! Get PAID to do what you love!

First Transit is looking for Dispatchers in Milwaukee, WI. Our dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is exactly why our employees say this is the “love-what-you-do” line of work!

Our Dispatchers Will Enjoy:

• $21.20-23.50/ HR
• Team-oriented Environment
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.

Our Dispatchers are responsible for:

• Manage daily service by reviewing route performance, schedule adherence, and proactively responding to situations that impact customer service. Move rides and adjust schedules to account for same day service events.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips and vehicle arrival times.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Assure all routes are filled as assigned and support bus operators by providing timely instructions and responses to requests for operational information throughout the day
• Uses computer system to retrieve and update scheduled information. Uses reference material to quickly and accurately determine the best method to assist client
• Provides excellent customer service to passengers.
• Oversees service by tracking trip performance measures, route begin on time, performance, incidents, etc
• Reconciles driver fare collections and Validate scheduling information from the manifests.
• Communicate and record add-on rides and other same day service changes
• Other duties as assigned.

To qualify as a Dispatcher, you’ll need:

• High School diploma or GED equivalent; Associates or Baccalaureate preferred
• Customer Service and /or Call-Center experience required
• Computer literacy and ability to use scheduling software.
• Knowledge of basic and multi-task computer operation in a Windows environment
• Able to proficiently operate a computer with typing speed of 35 keystrokes per minute
• Ability to communicate clearly, verbally and in writing, in the English language
• Ability to utilize a standard business telephone system for communication
• Must satisfactorily complete two-week training program.
• Requires Previous Supervisory Experience
• Excellent phone demeanor and customer service skills
• Ability to work independently
• Ability to interact with interdepartmental personnel
• Positive attitude and sensitivity in dealing with disabled customers
• Excellent verbal, interpersonal, judgment and problem solving abilities
• Ability to perceive, react and communicate positively to needs of colleagues and customers.
• Meet all Qualifications and Job Requirements and understand all Roles and Responsibilities
• Customer service experience and uses excellent customer service skills.
• The candidate must have at least 1-2 years experience in the full-time workforce

First for a Reason

Benefits

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Looking for more Education or Experience?! Check out our Freight Broker Courses!