Crew Dispatcher II

Crew Dispatcher II

Website Metropolitan Transportation Authority

CREW DISPATCHERS are responsible for ensuring all train & engine assignments are properly filled in accordance with Government, Corporate and Contractual regulations.

THE ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

  • Dispatch train & engine employees to cover extra and scheduled job assignments
  • Complete required paperwork and reports (e.g., daily work sheets, logs, reports, etc.) pertaining to crew calling
  • Operate computerized crew management information system
  • Handle displacements and vacancies according to union agreements
  • Maintain updated files of employee contact information (i.e., address, phone numbers, etc.)
  • Notify train and engine personnel of adjustments to assignments and/or any other issues regarding railroad conditions affecting their assignments or status
  • Call respective extra lists to protect and cover all extra and scheduled job assignments at all locations
  • Must be available 24 hours/day, 7 days/week, during emergencies and adverse weather conditions
  • Other work assigned by Chief Train Dispatchers


REQUIRED:

  • Minimum of a High School Diploma, General Equivalency Diploma (GED), or Test Assessing Secondary Completion required
  • External Applicants must have a minimum of two (2) years of related work experience
  • Must be available 24 hours a day, 7 days a week, including during emergencies and adverse weather conditions
  • Must be able to work various days and shifts
  • Must be available to be on call for work assignments
  • Extra list Crew Dispatchers are required to be accessible by telephone and provide their phone numbers to be contacted for work assignments

PREFERRED:

  • Experience working in a fast paced environment
  • Some college credits

KNOWLEDGE, SKILLS, ABILITIES:

  • Must have excellent verbal communication skills; basic familiarity with and ability to use desktop computer; ability to work under stress; ability to handle a large volume of phone inquiries from train & engine employees and field supervisors; ability to quickly and accurately perform basic mental mathematical calculations; reading comprehension ability; interpersonal skills; customer service oriented; skilled in exercising independent judgment; ability to anticipate and analyze problems and take corrective actions; must be able to evaluate a situation to make decisions and work under pressure; written communication skills; ability to multi-task; must be able to function effectively under changing priorities; must be safety conscious
  • Knowledge of Metro-North timetables and geographical area; knowledge of hours of service regulations; knowledge of various union agreements; automated crew management systems knowledge of all safety rules

As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $105,472.00 or if you hold a position designated as a policy maker.

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

TRAINING:

  • Must successfully qualify on all Crew Dispatcher jobs
  • Training involves individualized instruction, on-the-job training, homework assignments and qualification testing (e.g., written tests, verbal scenario based exercises, etc.) on related subject matter

DETAILS OF PHYSICAL ACTIVITIES:

  • Oral communication skills required to communicate with covered employees and coworkers
  • Color vision required to read and interpret computerized crew management system

DETAILS OF WORKING CONDITIONS:

  • Works in Crew Management Center in Grand Central Terminal
  • Must be able to work various days, shifts and locations
  • Must be available to be on call for work assignments
  • Primarily works at a desk in front of a computer monitor with prolonged periods of sitting
  • Involves heavy telephone communication

ALL APPLICANTS MUST APPLY ONLINE TO BE CONSIDERED. METRO-NORTH NO LONGER ACCEPTS HARD COPIES OF RESUMES.

Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.

When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA-HQ holidays), 8:30am – 5:00pm.

EMPLOYEES WHO DO NOT APPLY ON LINE VIA THE INTRANET MAY BE DISQUALIFIED FOR FURTHER CONSIDERATION FOR THIS POSITION.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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