Carrier Account Manager

Carrier Account Manager

Website WTW

Job Responsibilities:

  • Build and manage strategic and tactical relationships with operational and executive staff of assigned insurance carrier partners, to ensure the highest levels of efficient operational interaction.
  • Continually review insurance carrier partnerships, and identify opportunities for additional advances in operational interaction.
  • Serve as a business development resource to grow partnership/take advantage of potential areas to increase enrollment.
  • Develop a thorough understanding of all technical aspects of the Extend Health Medicare exchange, in order to successfully coordinate all activities related to making the carrier partners’ products available to the marketplace and supporting the ensuing consumer lifecycle as it relates to each carrier partner.
  • Work with partners’ operational departments to identify issue trending; coordinate and drive projects to mitigate issues globally throughout the partnership lifecycle.
  • Liaise with our Product Management and Developments teams to coordinate the gathering of product enhancement requests and ensure timely responses.
  • Work with team, and management, to meet and exceed both team and corporate goals.


  • Bachelor’s degree in a Business, Technical or other applicable discipline – extensive experience in a related position may be substituted for a degree
  • Proven ability to build relationships at all levels of an organization.
  • Experience coordinating the activities and tasks of a variety of resources towards a specific business goal.
  • Proven abilities in operations management, both high level and granular
  • Ability to understand technical systems, data and processes.
  • Strong attention to detail with the ability to manage a project and ensure everything stays on track
  • Excellent oral and written communication skills
  • Excellent problem-solving skills, and highly adaptable
  • Self-motivated; able to learn quickly and research issues independently.
  • Proven Business Analysis expertise
  • Minimum of 5 years of experience that demonstrates increasing levels of responsibility for relationships with external customer, supplier or partner organizations
  • Experience in and understanding of the insurance industry, specifically Medicare or Affordable Care Act concepts strongly preferred.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).


The base salary compensation range being offered for this role is $55,000 – $65,000.

This role is also eligible for an annual short-term incentive bonus, performance-based recognition awards.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings

Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group

Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing

Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state /local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)

Retirement Benefits: Contributory pension plan and Savings Plan (401k). Certain senior level roles may

also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

EOE, including disability/vets

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