Freight Forwarding Agent

Freight Forwarding Agent

Website V Logistics Inc.


Our family-oriented company is looking for a responsible and knowledgeable

Freight Forwarding Agent to join our team.


  • Provide excellent customer service to customers regarding shipments in a timely manner amid urgent inquiries
  • Maintain positive and calm demeanor under various conditions to implement strategies
  • Ensure the delivery of superb customer service by continually providing accurate information regarding shipment status
  • Coordinates and tracks all air import shipments with vendors, shippers, truckers, and airline.
  • Calculate weight, volume, and cost of goods to be moved
  • Dispatch, coordinate and execute movement of international shipments through data entry and airline bookings
  • Checking countries’ legal requirements to make sure all the appropriate documentation (e.g., insurance and customs forms) is filled out
  • Oversee shipment transportation by arranging, booking, confirming flights, freight, cargo, and other transportation schedules
  • Process documentation and secure accuracy through the appropriate freight forwarding company system with established deadlines.
  • Follow-up on all the status of shipments with agents, truckers, vendors and maintain records of all communications in files.
  • Communicate effectively and promptly with carriers, overseas agents, other freight forwarders as well as internal/external customers via phone and email.
  • Always maintain compliance standards – including internal policies and procedures, external government regulations, and customer requirements.
  • Answer phones, filing, data entry, and other office related jobs.


  • Education: Minimum associate degree
  • Minimum of 2 years of experience in related field of Freight Forwarding or Logistics
  • Willingness to drive to various warehouses or dispatch locations for shipment pick up
  • Some experience in warehouse skills
  • Forklift experience and certification a plus
  • Intermediate proficiency in Microsoft Office, internet, web-based or another network base.
  • Accurate typing and data entry skills.
  • Can respond promptly to customer needs and resolves problems in a timely manner.
  • Highly organized with personalized filing system to stay organized
  • Strong ability to multi-task
  • Must be authorized to work in the United States


Monday to Friday 8:30am-5:30pm on site in Elk Grove Village

Paid annual vacation leave

Paid sick days

Employer match 401K

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

COVID-19 considerations:
A cleaning company comes into the office once a week for deep cleaning, hand sanitizers and wipes provided to all staff, social distancing arranged between desks.

Ability to commute/relocate:

  • Elk Grove Village, IL 60007: Reliably commute or planning to relocate before starting work (Preferred)


  • Freight Forwarding: 2 years (Required)
  • Freight Brokers & Agents: 1 year (Preferred)

Work Location: One location

Looking for more Education or Experience?! Check out our Freight Broker Courses!

To apply for this job please visit