Field Installation Dispatcher

Field Installation Dispatcher

Website Anova

Anova – the new name for DataOnline, Wikon, WESROC, xFluid and ISA – is the global leader in remote monitoring of industrial assets, providing Industrial Internet of Things (IIoT) solutions that enable improvements in efficiency, safety, service, and profitability.
We are seeking a Field Installation Dispatcher to join our team to assist in the installation process and communication with our customers and installation technicians. This position is full time position.
Core Responsibilities
  • The Field Installation Dispatcher is responsible for dispatch and monitoring of our installation technicians during all aspects of installs, upgrades per the installation agreements under the guidance of the Field Installation Dispatch Team Lead.
  • First level field technician support, logging of issues, resolution of site of issues with customers, escalation of issues to technical support or Team Lead.
  • Pull daily reports from the company’s routing software to track and report job progress.
  • Analyze and update information in excel spreadsheets to track and record product installation data.
  • Email daily installation progress reports to customers.
  • Update contractor inventory excel spreadsheets between each installation project.
  • Work with other departments to request information or status updates.
  • Review, update and send contracts through DocuSign.
Secondary Duties
  • Review invoices to ensure accuracy to the install teams’ data.
  • Manage customer contacts to be uploaded into the company’s routing software.
  • Notify the finance team when an install project is completed and update the excel project spreadsheet.
  • Update, email, and receive signed contracts and upload to the designated SharePoint site.
Core Skills & Competencies
  • High school diploma or equivalent required.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Proficient in formatting and basic excel functions required.
  • Proficient with VLOOKUP, IF, and CONCATINATE functions preferred.
  • Experience with general finance bookkeeping.
  • Positive attitude and attention to detail.

Looking for more Education or Experience?  Check out our Freight Broker Courses!

To apply for this job please visit anovasolutions.bamboohr.com.