Website Windstream Communications
- Monitor dispatch dashboard and contact customers when appointments are in jeopardy
- Monitor and act on tasks returned by field operation technicians
- Make outbound calls to customers to arrange a new dispatch date when a reschedule is required
- Document special instructions to Planners based on customer availability or other needs when rescheduling
- Answer predominantly inbound calls from customers and some calls from internal departments, and field operations regarding dispatches
- Other duties as assigned
Desired Qualifications:
- Good oral and written communication skills.
- Good organizational skills – able to handle multiple tasks.
- Ability to deal with difficult customers.
- Sensitive to customer service needs.
- Ability to problem solve and make good judgmental decisions.
- Ability to accommodate a flexible schedule, including overtime.
- Innovative and highly motivated.
- Ability to perform in fast-paced environment.
- Ability to work in a group to reach common goal.
- Ability to adapt to process improvements and changes.
- Ability to sell products and services.
- Knowledge of basic grammar rules and business math.
- Good telephone voice and manners.
- Basic PC knowledge and keyboarding skills.
- Positive, outgoing attitude.
Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience.
Job Requirements
Qualifications
Minimum Requirements: High School diploma or equivalent and 4 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
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