Dispatcher

Dispatcher

Website Mercy

We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:
  • Under indirect supervision will perform tasks related to the operation of communication equipment used in receiving, sending and relaying information in response to Emergency/Non-Emergency calls and scheduling of the non-emergent patient transportation van according to the goals of Mercy Hospital Fort Smith, the philosophy of the Sisters of Mercy Standard of Care and Employee Code of Conduct.
  • Determine exact location of each incident or call requested; dispatch and track location of security officers; maintain non-emergent patient transport schedule; remain in radio communication with non-emergent patient transport van driver while on transport; maintain necessary documentation and records; monitor required computer and camera related systems controlled by security; relay safety and security related information to officers, supervisors and managers; and perform related duties as assigned.
  • Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.
Qualifications:
Licensure: None
Experience: None
Certification/Registration: N/A
Other skills & knowledge: Personnel will work 8.5 to 10.5 hour shifts. Must have excellent communication and multi tasking abilities. Must be able to effectively deal with people and highly stressful situations, which may be for an extended period of time; assess situations quickly and accurately; use appropriate judgment when dispatching officers to incidents including emergency situations; learn and follow established procedures; accurately type and speak; prepare and maintain accurate records; follow oral and written instructions; communicate clearly and effectively both verbally and in writing; deal effectively and courteously with co-workers and the general public; Personnel are also required to attend classes pertaining to Communication and Crisis Prevention. Personnel will sit for prolonged periods with no natural lighting. Personnel must be able to perform all of the following duties correctly and simultaneously with no assistance or supervision except during over lap periods.
Equipment Used: Multi line telephone, computer, two way radio, Report Exec CAD system, fire alarm panel, security alarm panel, maintenance alarm panel, HUGS infant security system, Blood irradiator monitor, blue prints, multi screen camera system, and electronic door system.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
dispatch, dispatcher, operator, customer service
#CBE
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Looking for more Education or Experience?  Check out our Freight Broker Courses!

To apply for this job please visit www.indeed.com.