Job Overview:

Job Details:

• Ensure company health and safety standards are at the forefront of all business activities.

• Responsible for budget and P&L of international brokerage business.
• Supports expansion of Ocean/Air, Import/Export, and Customs Brokerage business while driving quality and regulatory compliance. The company maintains licensed customs brokers on staff.
• Implements new strategies and service offerings based on volume analysis, trade lane expansion strategy, and relationship building with carriers.
• Responsible for leading and developing the International Freight Forwarding team.
• Manage conflicts, issues, and navigate difficult conversations with customers; and assist other team members how to do the same.

• Standardize practices and develop follow-up procedures and performance targets for the business line.
• Ensure that laws and regulations governing forwarding and brokerage are always respected and continually monitored for future changes
• Strategic ownership, development and evolution of international agent partnerships.
• Partner with Corporate Solutions and IT and 3rd party technology partners to develop and evolve innovative customer solutions.
• While partnering with the Enterprise sales team, will have a commercial focus and ability to drive growth and maintain and evolve strategic customer relationships.

• Experience and understanding with market dynamics, pricing capacity, seasonality, and relevant modes.
• Strategic oversight and development of service and product offerings to customer base.
• Identify opportunities and gaps within the customer’s logistics and transportation needs and match up with LEGACY’s service offerings.
• Participate in the negotiation of contractual agreements with carriers
• Ensure agreements meet strategic transportation and cost optimization objectives

• Minimum 8 years Freight Forwarding/NVOCC experience
• Minimum of 5 years Team Management experience
• Minimum 5 years Export Compliance experience
• Minimum of 5 years P&L Management & Budgeting experience

• Minimum of 5 years Multimodal (Ocean Import, Local Trucking, Drayage) experience
• Ability to establish standard operating procedures & metrics
• Proven history of business plan preparation and implementation
• Direct customer interaction in customer service and/or sales
• Understanding of service contracts

• Strong negotiation and communication skills
• Computer systems: Microsoft suite (Word, Excel, PowerPoint, Outlook); Transportation Management Systems
• Prior experience and knowledge of Customs brokerage, Warehousing, and distribution
• Continuous improvement, Servant leadership and Entrepreneurial mindset
• Organized and detail-oriented with excellent customer service and communication skills (verbal and written)

• Ability to motivate people through collaborative skills

About LEGACY Supply Chain: